Privacy Policy

Your privacy is important to us.

Dr Stephanie Sieberhagen (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) of South Africa and, where applicable, the General Data Protection Regulation (GDPR) for visitors based in the European Union.

Information We Collect

We may collect and process the following categories of personal information: contact information (such as name, email address and telephone number); information you provide through enquiries, appointment requests or other communication; technical information including IP address, browser type, device information and usage data; and any other information you voluntarily submit via forms, email or other communication channels.

How We Collect Information

Personal information is collected directly from you when you complete a contact form, request a consultation, contact us, or engage with our services. We may also collect certain technical data automatically through cookies and analytics tools when you browse our website.

Purpose of Processing

We process personal information to respond to enquiries and provide our services; manage client relationships, appointments and follow-up; improve our website and the experience of those who use it; maintain the security and integrity of our website; and comply with legal, regulatory or professional obligations.

Lawful Basis for Processing

We process personal information on one or more of the following bases: your consent, the performance of a service you have requested, our legitimate business interests, or the need to comply with a legal obligation.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience and analyse traffic. You may adjust your browser settings to refuse cookies; however, certain website features may be affected.

Google Services (Analytics, Tag Manager & reCAPTCHA)

We use Google services on this website, including Google Analytics (via Google Tag Manager) and Google reCAPTCHA. Google reCAPTCHA is used to protect our website from spam and automated abuse and may collect information such as IP address, browser characteristics and user interaction data. Google acts as a data processor for this data and processes it solely on our behalf; Dr Stephanie Sieberhagen remains the data controller.

Sharing of Personal Information

We do not sell personal information. We may share personal information with trusted service providers — including hosting providers, email-delivery providers and analytics platforms — who process information on our behalf under appropriate data-protection agreements. We may also disclose personal information where required by law.

Data Security

We implement appropriate technical and organisational measures to safeguard personal information against unauthorised access, loss, misuse or alteration. However, no method of electronic transmission or storage is completely secure.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law and our professional record-keeping obligations.

Your Rights

In accordance with POPIA and, where applicable, the GDPR, you may have the right to request access to, correction of, or deletion of your personal information, and to object to certain processing or withdraw consent where processing is based on consent. To exercise your rights, please contact us using the details above.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with a revised effective date.